National Grid

Massachusetts Service Matrix

  Please note that Standard Offer Service in the Commonwealth of Massachusetts ended as of midnight on February 28, 2005. Under current regulations, customers who did not choose a competitive supplier when Standard Offer Service ended (this includes customers served by Standard Offer 1, Standard Offer 3 and Standard Offer 11/13) began receiving Default Service in the applicable SMD Load Zone and customer group on March 1, 2005.

  Descriptions of the various retail services provided by the Massachusetts Electric Company and the related wholesale services that are procured to meet these requirements are provided below:


  The four internal designations can be further divided by customer group and load zone to produce 30 separate internal load classifications.